Privacy Policy
Information We Collect
We collect information in several ways when you use our educational platform and services. Understanding what we collect helps you make informed decisions about sharing your data with us.
Account Information
When you register for our programs, we collect your name, email address, phone number, and educational background. This helps us customize your learning experience and communicate important updates about your courses.
Learning Progress Data
We track your progress through lessons, quiz scores, project submissions, and time spent on different topics. This data helps us improve our curriculum and provide personalized feedback on your development journey.
Technical Information
Our systems automatically collect IP addresses, browser types, device information, and usage patterns. We use this technical data to maintain platform security and optimize performance across different devices.
Communication Records
When you contact our support team or participate in webinars, we keep records of these interactions. This helps us provide better assistance and improve our educational offerings based on common questions and feedback.
How We Use Your Information
Your data serves specific purposes that directly benefit your educational experience. We believe in using information responsibly to enhance learning outcomes and platform functionality.
- Delivering educational content tailored to your skill level and learning pace
- Providing technical support and responding to your inquiries promptly
- Sending important updates about course schedules, new features, and policy changes
- Analyzing learning patterns to improve our curriculum and teaching methods
- Maintaining platform security and preventing unauthorized access to accounts
- Processing payments for courses and issuing certificates upon completion
- Conducting research to develop better educational tools and resources
Important Note: We never sell your personal information to third parties. Any data sharing occurs only with trusted educational partners who help us deliver better learning experiences, and only with appropriate safeguards in place.
Data Retention and Storage
We keep your information for different periods depending on its purpose and legal requirements. Our data retention practices balance your privacy interests with legitimate business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of enrollment plus 3 years | Student records and certificate verification |
| Learning Progress | 5 years after course completion | Academic transcript maintenance |
| Payment Records | 7 years | Taiwan tax and accounting requirements |
| Technical Logs | 12 months | Security monitoring and performance optimization |
| Marketing Communications | Until you unsubscribe | Ongoing educational updates and opportunities |
All data is stored on secure servers with encryption at rest and in transit. We regularly review our retention practices to ensure we're not keeping information longer than necessary.
Your Privacy Rights
You have significant control over your personal information. These rights apply regardless of where you're located, though some may be limited by local laws or legitimate business interests.
Access Your Data
Request a copy of all personal information we hold about you, including learning progress and account details.
Correct Inaccuracies
Update or fix any incorrect information in your profile or academic records at any time.
Delete Your Information
Request deletion of your personal data, subject to legal requirements for educational records.
Limit Processing
Restrict how we use your information while maintaining essential educational services.
Data Portability
Receive your learning progress and achievements in a portable format for transfer to other platforms.
Withdraw Consent
Opt out of marketing communications or optional data processing activities.
To exercise these rights, send an email to our privacy team with your request and proof of identity. We'll respond within 30 days and guide you through the process.
Sharing and Third-Party Services
We work with carefully selected partners who help us deliver educational services. Any sharing of your information follows strict guidelines to protect your privacy.
Educational Partners
Some courses include content from industry experts or partner institutions. We may share relevant learning progress with these partners to provide comprehensive feedback and certification. All partners sign data processing agreements that require them to protect your information according to our standards.
Technology Providers
Our platform uses cloud hosting services, payment processors, and communication tools. These providers have access to limited data necessary for their specific functions. We regularly audit their security practices and ensure they meet international privacy standards.
Legal Disclosures
We may disclose personal information when required by Taiwan law, court orders, or regulatory investigations. In such cases, we'll notify you unless legally prohibited and will limit disclosure to the minimum necessary information.
International Data Transfers
As an online education platform, we may transfer your information across international borders to provide our services effectively. We take several steps to ensure these transfers maintain your privacy protection.
Our primary data centers are located in secure facilities that meet international standards. When we transfer data outside Taiwan, we use:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent privacy protections
- Certification schemes that demonstrate appropriate safeguards
- Regular monitoring to ensure ongoing protection during transfers
You can request information about specific transfers affecting your data by contacting our privacy team.
Security Measures
Protecting your information is a continuous process that involves multiple layers of security. We've implemented comprehensive measures to prevent unauthorized access, use, or disclosure of your personal data.
Technical Safeguards
All data transmission uses TLS encryption. Our databases employ AES-256 encryption for stored information. Multi-factor authentication protects administrative access, and we conduct regular security audits to identify and address potential vulnerabilities.
We also maintain physical security controls at our facilities, conduct background checks on employees with data access, and provide regular privacy and security training to our team members.
While we implement strong protections, no system is completely secure. We encourage you to use strong passwords, keep your login credentials confidential, and notify us immediately if you suspect unauthorized access to your account.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and provide personalized content. Understanding how these work helps you make informed choices about your privacy settings.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, login management, and security features
- Performance Cookies: Help us understand how visitors use our site to improve navigation and content
- Functional Cookies: Remember your preferences and customization settings
- Analytics Cookies: Provide insights into learning patterns and platform usage for educational improvements
You can control cookie settings through your browser preferences. However, disabling essential cookies may limit some website functionality. We don't use third-party advertising cookies on our educational platform.
Changes to This Privacy Policy
Privacy practices evolve with technology and regulations. We review and update this policy regularly to ensure it accurately reflects our current practices and legal requirements.
When we make significant changes, we'll notify active users via email and post updates on our website at least 30 days before they take effect. We encourage you to review the policy periodically, especially before enrolling in new courses or updating your account information.
If you disagree with policy changes, you can exercise your data rights, including requesting deletion of your information, before the changes become effective.
Contact Our Privacy Team
We're here to answer questions about your privacy and help you exercise your data protection rights. Our privacy team responds to all inquiries promptly and thoroughly.
Email: privacy@webdevmesh.com
Phone: +886-2-2429-5888
Address: No. 269, Zhongzheng Rd, Longtan District, Taoyuan City, Taiwan 325
Response Time: We aim to respond within 3 business days
For urgent privacy concerns or suspected data breaches affecting your account, please call us directly during business hours (Monday-Friday, 9:00 AM - 6:00 PM Taiwan time).